In MOST cases we process orders within 1-2 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
NOTE: We are not responsible for shipping carrier delays.
At this time HairNimation does not accept returns once an order has shipped. All sales are final.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for replacement must be made within 3 business days of receipt. Please include a photo and description of the damaged/incorrect item(s) and send an email with your order number, and photo of the item(s) received to: firstname.lastname@example.org